Return and Refund Policy

At FreakWolf, we are committed to providing you with high-quality products that meet your expectations. We understand that sometimes things don’t work out, and we are here to help. Our Return and Refund Policy outlines the process for returns and exchanges for items purchased through our website.

1. General Return Policy

We offer a 5-day return policy for all items purchased from FreakWolf. This policy applies to all products sold on our website, including home decor, home lighting, kitchen tools and supplies, home and kitchen gadgets, and more.

If for any reason you are not completely satisfied with your purchase, you may request a return within 5 calendar daysfrom the date of delivery.

  • Eligibility for Return: To be eligible for a return, your item must be unused, in the same condition as you received it, and in the original packaging. All tags and labels must be attached.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@freakwolf.com within 5 days of receiving your order. Include your order number, the products you wish to return, and the reason for your return request.
  2. Return Authorization: Once your return request is received and approved, we will send you a Return Merchandise Authorization (RMA) number along with the return instructions.
  3. Prepare the Item: Carefully repackage the products in their original packaging to prevent damage during transit. Ensure that all accessories, documentation, and parts are included.
  4. Ship the Item Back: After receiving the RMA number, send the products back to us within 7 calendar days. Please note that you are responsible for the return shipping costs unless the product is defective or damaged.

3. Inspection and Refund Process

Upon receiving your returned item, we will inspect it to ensure it meets the return conditions outlined in our policy. If your return is approved:

  • We will issue a full refund to your original payment method.
  • The refund will be processed and Credited within 7-10 business days from the date we receive the returned item.
  • You will receive an email confirmation once the refund has been issued.

Please note that your bank or credit card provider may take additional time to process and post the refund to your account.

4. Exchange Policy

If you wish to exchange an item for a different product or size, please follow the return process above. After the returned item is received and processed, we will issue a store credit for the value of the returned item, which you can use toward your new purchase. You will need to place a new order for the exchange item.

5. Damaged or Defective Items

We take great care in ensuring that our products are in perfect condition when they are shipped. However, in the unlikely event that your product arrives damaged or defective, please notify us immediately. 

For All Return, Damaged and Exchanged item will be re-delivered within 7-10 Days of successfully validation of request raised by customer. Are Team will verified the Request Raised by the Customer upon successful approval the product will be delivered.

To ensure that we resolve the issue promptly:

  • Take clear photographs of the damaged or defective item.
  • Include your order number and a description of the issue in your email.
  • If the damage or defect is verified, we will offer a full refund or send you a replacement product at no additional cost.

6. Late Returns

We understand that sometimes circumstances prevent timely returns. However, we can only accept returns within the specified 5-day period. After the 5-day window has passed, we regret that we cannot process any returns.

7. Refunds for Special Orders and Custom Products

Custom products or special orders that are specifically made to your specifications are non-refundable unless they arrive defective or damaged. Please carefully review all customizations before submitting your order to avoid errors.

8. Shipping Costs

  • Return Shipping: You will be responsible for the return shipping costs unless the product is damaged, defective, or we made an error with your order.
  • Original Shipping Fees: Shipping fees charged at the time of purchase are non-refundable unless you are returning a defective or incorrect product.

9. International Returns

For international orders, return shipping costs are the responsibility of the customer, and refunds will be issued in the same currency as the original payment. Customs duties or taxes incurred at the time of delivery are non-refundable.

10. Customer Support

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at:

  • Email: support@freakwolf.com
  • Phone: +91-7777889945
  • Hours of Operation: Monday – Friday, 9:00 AM – 7:00 PM (excluding holidays)

We aim to respond to all inquiries within 24-48 hours during business days.

12. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. All changes will be posted on this page, and the date of the most recent revision will be listed at the top of the policy.

13. Conclusion

Thank you for shopping with FreakWolf! We strive to ensure your complete satisfaction with every purchase. If you have any concerns or need assistance with a return, please don’t hesitate to reach out to us. We appreciate your business and look forward to serving you again.